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CUSTOMER SATISFACTION SURVEY

Thank you for taking a few moments to complete our customer satisfaction survey. There are only 11 questions to answer and in consideration of your time, we will e-mail you a certificate redeemable for either a DIPACO hat or t-shirt. In order to send you the certificate for the hat or t-shirt, we do require that an e-mail address be entered. However, this survey is directed to an independent party and the e-mail addresses are not shared. Your answers are completely anonymous, although you will be given the opportunity to enter your name and request a follow-up contact if you want to.

For all but one of the questions we are asking you to to provide a rating on a DIPACO product or service and then mark the importance of the product or service to your company. You also have the opportunity to enter any additional comments for each question. Before being able to successfully submit the survey, you must select one RATING button for each question and one IMPORTANCE button where they are present.

Again, thank you for your time as your input is the best way for us to improve our company.

Evaluate our Product Quality.

Additional Comments:

POOR

RATING

GOOD

GREAT

IMPORTANCE

LOW

HIGH

Evaluate our Parts Packaging in terms of usability, salability, and protection.

Additional Comments:

POOR

RATING

GOOD

GREAT

IMPORTANCE

LOW

HIGH

Evaluate the usefulness of new DIPACO Products in terms of helping maintain/grow your business.

Additional Comments:

POOR

RATING

GOOD

GREAT

IMPORTANCE

LOW

HIGH

Evaluate the usefulness of the following DIPACO information sources::

DIPACO Catalogs
DIPACO Update (printed newsletter)
DIPACO eUpdate (e-mail newsletter)
DIPACO Web Site

Additional Comments:

POOR

RATING

GOOD

GREAT

IMPORTANCE

LOW

HIGH

Do you purchase DIPACO products primarily from a Distributor or from DIPACO?

Additional Comments:

DISTRIBUTOR

DIPACO

Evaluate our Customer Service department in terms of helpfulness, knowledge, and followthrough.

Additional Comments:

N/A

POOR

RATING